Managed IT Services Maryville, TN
We Are The IT Company That Secures Your Business
Let’s be honest: Most small business owners in East Tennessee are tired of IT headaches. You don’t just need tech support; you need a partner who understands your business operations and treats your bottom line with respect.
At Hyperion Networks, we are a Managed IT Services provider that refuses to compromise on quality. We don’t just offer technical support, we deliver peace of mind for your business.
"Over the years, the Hyperion Team has delivered exceptional and personalized service for our small non-profit. They always provide a customized solution for our organization's evolving technology needs. Hyperion's help desk has consistently been a positive and responsive experience."
— Elise Eustace, Outreach Director, Foothills Land Conservancy
Why Local Businesses Are Moving to Our Managed IT Services
We talk to business owners every week who are frustrated with their current IT service provider. Whether you are comparing us to another MSP or a one-man “fix-it” shop, the difference is in our maturity.
We don’t just fix IT issues after they break everything. We stabilize your IT environment so they don’t happen in the first place.
The Hyperion Difference:
- Proactive Maintenance: We stop downtime before it starts through advanced network and system monitoring.
- Rapid Response: When you have unique challenges, our Quick Response team provides immediate troubleshooting and problem-solving.
- Strategic Planning: We align your IT systems with your long-term business goals.
Our Services
The 3 Lenses: How We Handle Your IT Needs
Stability
(Keeping Your Team Working)
Your team members can’t be productive if they are waiting on a slow network. We handle network management, Remote Access, and phone systems to ensure your team stays connected.
- Services: Help Desk Support, Cloud Services, and Information Technology management.
Security
(Keeping Your Data Protected)
Cyber threats and cyberattacks are the biggest risk to your business. We don’t just install antivirus software; we provide comprehensive Cybersecurity Services and recovery solutions.
- Services: Data security, data protection, and compliance with industry regulations.
Operations
(Improving Your Efficency)
We don’t just sell new technology; we implement tailored solutions that fit your specific needs. We act as your IT experts and consultants to help you navigate IT costs and streamline your workflow.
- Services: vCIO, IT Budgeting and Planning
why you need us
Managed IT Services Built for
Unique Needs
Every business has unique needs. A manufacturing plant in Oak Ridge has different business needs than a medical practice in Johnson City.
As your managed service provider, we provide:
Professional Service that feels like a true partnership,
IT professionals
who speak plain English, not “geek speak.”
Customer service that respects your time.
Servicing Business Throughout Blount County
We are the approachable experts for East Tennessee. We are currently serving clients in Maryville, Lenoir City, Pigeon Forge, Blount County, and high-maturity businesses across the Knoxville Metropolitan area.
Frequently Asked Questions
Got Questions? We’ve Got Answers
We understand you may have concerns, and we’re here to address them with transparency and expertise.
How do your IT costs compare to others?
I’ll be straight with you: We are not the cheapest option in town. If you’re looking for the "$50-a-seat" guy who only shows up when something breaks, that isn’t us. We refuse to compete in the "race to the bottom" because we know exactly where that finish line is: downtime, data breaches, and frustration.
We position ourselves as the Nordstrom of IT. You might pay a little more upfront than you would at the "Walmart" providers, but the difference is in the quality, the resilience, and the results.
We look at your business through three specific lenses, Stability, Security, and Operations. Cheap IT fixes computers; we fix the process so the computers don't break in the first place. Our pricing is predictable, transparent, and designed for business owners who value sleeping at night over saving a few pennies on a risky solution.
When I submit a ticket request, how responsive will you be?
Let’s be honest: downtime costs you money, so waiting around for a "fix-it guy" isn't an option. At Hyperion, we don't just aim for speed; we aim for resolution.
For standard support tickets, we guarantee a response and active work on your issue within 1 to 4 hours. But the reality is often much faster. Because we invest heavily in automation, many common issues—like a stuck print queue—are detected and fixed by our system in as little as 30 seconds, often before you even realize there was a problem.
If it’s a critical emergency outside of business hours? We handle those, too. We aren’t the cheapest option in town, but we are the most dependable. When you need us, we’re there.
Do you come onsite, or is everything remote?
Most IT companies treat "onsite" like a last resort; Most IT companies treat "onsite" like a last resort; they only send a truck when something is ccaratastrophically broken they only send someone when something is catastrophically broken. We do the opposite.
We believe in Technical Alignment. That means our team is in your office regularly, not just to fix broken printers, but to proactively align your technology against our standards for Stability, Security, and Operations.
We walk your floor, check your physical security, and talk to your staff to catch inefficiencies before they become tickets. Why? Because preventing downtime is always cheaper than fixing it after you’ve lost a day of work.
What happens if we have an emergency after hours?
Here’s the reality: if your network goes down at 2 AM, you don't want a "call center" reading a script. You want an engineer who knows your name and your network.
Our systems are guarded by 24/7/365 automated monitoring that detects and neutralizes most threats while you sleep. For true emergencies that require a human, our local team is on standby to get you back up and running.
We don’t staff a cheap, low-level helpdesk just to put a "24/7" badge on our website. We provide high-level engineering support when it matters most. If you need dedicated round-the-clock coverage, we can build that into your partnership, but for most clients, our proactive approach means you sleep soundly without the extra overhead.
What if we already have an IT guy?
We often co-manage IT systems alongside internal staff, handling complex network management and cybersecurity services so they can focus on help desk support.
Do you support businesses outside of Maryville?
Yes. As noted above, we support clients throughout the region, including Lenoir City, Pigeon Forge, Oak Ridge, and Johnson City.
Thank you for contacting us.We’ll get back to you as soon as possible.
We got it.
GET IN TOUCH
Ready for a Quick Response to Your IT Issues
If you want peace of mind and a managed services provider who actually delivers, let’s start a conversation. Complete the form below and our IT Experts will contact you to discuss your business goals so we can provide you with an IT plan that aligns with your business.